Introduction
Welcome to Wood Roots. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site and services.
General Conditions
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you should not use our website.
2. Modification of Terms
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.
Use of the Website
1. Eligibility
You must be at least 18 years old to use this website. By using this website, you represent and warrant that you are at least 18 years old.
2. User Accounts
To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
- Violating any applicable laws or regulations.
- Transmitting any harmful or malicious software.
- Attempting to interfere with the website’s security features.
- Engaging in any activity that could harm the reputation of Wood Roots.
Products and Services
1. Product Descriptions
We strive to provide accurate descriptions of our products and services. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.
2. Pricing
All prices are subject to change without notice. We make every effort to ensure that pricing is accurate, but we are not responsible for any pricing errors. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced item.
3. Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or issues identified by our fraud detection process.
Payment and Billing
1. Payment Methods
We accept various payment methods. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method.
2. Billing Information
You agree to provide current, complete, and accurate billing information. If we suspect any unauthorized or fraudulent use of your payment information, we may cancel any related transactions.
Shipping and Delivery
1. Shipping Policy
We will ship products in accordance with our shipping policy. Delivery times are estimates and are not guaranteed. We are not responsible for any delays caused by carriers or other factors beyond our control.
2. Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
Returns and Refunds
1. Return Policy
Our return policy is outlined on our website. Please review it carefully before making any purchases. We reserve the right to refuse returns that do not comply with our policy.
2. Refunds
Refunds will be issued in accordance with our return policy. We reserve the right to deny any refund requests that do not comply with our policy.
Limitation of Liability
1. Disclaimer of Warranties
Our website and all content, products, and services provided through it are provided "as is" and "as available" without any warranties of any kind, either express or implied.
2. Limitation of Liability
In no event shall Wood Roots be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products and services purchased through it.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Camden, Missouri, without regard to its conflict of law principles.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at lynetta@woodrootsbydesign.com.
By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
At Wood Roots, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your order for any reason, you can return the product within 5 days of receipt for a refund or exchange. Please read our return policy carefully to understand your rights and obligations.
Eligibility for Returns
1. **Time Frame**
Returns must be initiated within 5 days from the date you received the product.
2. **Condition of Items**
To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Products that are damaged, worn, or altered in any way are not eligible for return.
3. **Non-Returnable Items**
Certain items are non-returnable, including:
- Custom or personalized product orders
- Gift cards
- Sale or clearance items
Return Process
1. **Initiate a Return**
To initiate a return, please contact our customer service team at lynetta@woodrootsbydesign.com with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
2. **Packing and Shipping**
Pack the item securely in its original packaging, including any accessories, and documentation. Write the RMA number on the outside of the package. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method.
3. **Return Shipping Costs**
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
***REFUNDS***
Processing Time
Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 30 days.
Partial Refunds
Partial refunds may be granted for:
- Items that are returned after the 5 day return period
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the item is not available, we will process a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at lynetta@woodrootsbydesign.com. We will arrange for a replacement or refund and cover the return shipping costs for damaged or defective items.
Contact Us
If you have any questions or concerns about our return policy, please contact us at:
Wood Roots
121 Deep Valley Rd,
Camdenton, Missouri 65020
573.280.6819
Thank you for shopping with Wood Roots. We appreciate your business and are committed to providing you with excellent customer service.
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